To begin the process of matching a suitable staff, your assigned coordinator will send you an email with details on completing our Service Order Form. This form includes necessary for us to ensure the highest quality of service. Terms and Conditions
Based on the information you provided and upon your consultation with a Chez Vous coordinator, we will assign a staff to work in your home.
A Chez Vous coordinator will accompany the staff to your home on the first service to ensure your requests are understood and answer any questions you may have.
Your coordinator will follow up to check if you have any feedback about the service. For regular users, we will also confirm the schedule.
In principle, payment will be made monthly. At the beginning of the month, we will send you an invoice for the previous month's usage.
In principle, payment is accepted by automatic bank transfer or transfer (account transfer and transfer fee will be borne by the customer).
If payment cannot be confirmed, Chez Vous may stop providing the service.