Service Flow
Chez Vous understands our clients are busy people and we are committed to ensuring our Housekeeping Service is as smooth and seamless as possible. Through our years of experience in serving busy people who expect the best level of service, we have developed a systematic, customer-friendly ordering and service procedure:
1. First Contact
Call a Chez Vous coordinator to discuss your requirements and to find out how Chez Vous'
Housekeeping Service can work for you. Our toll-free number is 0120-699-100. Or, complete this on-line inquiry form and a Chez Vous coordinator will contact you within one working day to find out more about your requirements and answer questions you may have.
2. Complete Order Form
To begin the process of matching a suitable maid, your assigned coordinator will send you an email with details on completing our Housekeeping Service Order Form. This form includes information about your home and personal requests, which are necessary for us to ensure the highest quality of service.
3. Return Order Form
Complete and return the Housekeeping Service Order Form by fax (03-3402-6071) or email to your assigned coordinator.
4. Staff Matching
Based on the information you provided on the Housekeeping Service Order Form and upon your consultation with a Chez Vous coordinator, we will assign a housekeeper to work in your home.
Factors considered in the staff matching include your requests, relevant housekeeping skills of the maid, character-fit, schedule, location and other intangibles.
5. Service Provision
For regular users, a Chez Vous coordinator will accompany the housekeeper to your home on the first service to ensure your requests are understood and answer any questions you may have.
※If you need a Regular Housekeeper and the assigned maid does not meet your expectations, your coordinator will work to re-align her work with your requests - or re-match a different maid to work in your family.
6. Follow-up
For clients wishing to use a Regular Housekeeper, after the first service we will follow-up with you to ensure you are satisfied with the work of our housekeeper. The first three services will be considered a “trial” to ensure a good match between our housekeeper and your home.
7. Regular Service
If you are happy with your assigned housekeeper and wish to use on a regular basis, the service will continue on a regular basis.
8. Ongoing Coordination, Consulting and Quality Control
Your coordinator will always be just a phone call or email away should you encounter any issues with the service or should you have any other requests. Likewise, Chez Vous proactively operates service checks, training and periodic follow-ups with clients and housekeepers to ensure things are running smoothly and a consistently high-quality of service is maintained.
