Q&A

  How do you define “Full-time”?

  Generally, we allow this service to go ahead if the family is to employ the helper over 35 hours a week. Of course, this enables the helper to have a stable job with a stable salary, therefore provides a more consistent long-term solution for both parties. In some cases, we may allow a private contract to go ahead even with shorter working hours, if we are confident the position fits in with the lifestyle and targets of the both parties.

  What are the salaries of domestic helpers in Tokyo?

  Of course, as with any job position, this depends on a number of factors. For more information, please take a look at our blog posting: Salaries of Domestic Helpers. In terms of example minimum levels, the lowest would be JPY 150,000 for a live-in sponsored domestic helper; JPY 200,000 for a live-out localized Filipina domestic helper, and JPY 230,000 for a live-out Japanese candidate. We will advise on a suitable salary based on our extensive experience in placing domestic staff and knowledge of the market standards.

  What are the working hours of a Full-time Helper?

  There is no standard pattern, since the working hours vary according to the situation and needs of the household. The working hours can be anywhere from 5 or 6 hours a day, to 10 hours a day. It really depends on how much help the family needs, and when they need that help. Suitable candidates are matched accordingly.

  I cannot sponsor my domestic helper? Can Chez Vous sponsor her visa?

  No. Companies are not legally allowed to sponsor the visas of domestic helpers. Find out more about the Visa Sponsorship of Domestic Helpers.

  Can Chez Vous help with the visa application process of a sponsored domestic helper?

  Yes, we can assist with the visa sponsorship application (designated activities visa status) of domestic helpers introduced by Chez Vous. We can let you know which documents are required and assist with acquiring and putting together the application pack. For a more complete service with specialist visa consulting, we recommend you use the service of an immigration lawyer or visa application service.

  I cannot sponsor a domestic helper? Does this mean I cannot get a full-time person to take care of my child?

  No. In fact, Chez Vous has a wide selection of candidates not requiring visa sponsorship – either Japanese or localized Filipina workers. In fact, we have an extensive network in the localized Filipino community, allowing us to source and select the best workers.

  Can I try out the helper before going ahead with the private contract and paying Chez Vous’ placement fee?

  Yes, this is recommended. You may try out the helper for as little or long time as is required, until you and the candidate are confident to proceed into the private contract - and pay the Placement Fee. For the trial period, we charge our Regular Housekeeper, Regular Babysitter or Domestic Helper rates, depending on the position. If you would like to try out the domestic helper intensively for at least a month, we can work out a special solution package under our Temporary Full-time Service.

  What if things do not work out after I have paid the Chez Vous Placement Fee?

  We have a refund and re-placement policy, which may be effectuated within 3 months of the forming of the private contract.

  How much time does it take for Chez Vous to find me a suitable candidate?

  This really depends on a number of factors, such as the level of your needs, the kind of person you are looking for, the selection criteria and the situation in the job market. Generally, we would request a minimum of at least two weeks lead time, before we introduce candidate profiles. We ask for as much notice as possible, to allow us time to source the best candidates well in advance, and to ensure transition of such candidates from other jobs (if necessary).

  Do you advise regarding the Employment Contract?

  Yes. We advise on the conditions and can help create the the employment contract.

  Do I pay, even if Chez Vous cannot introduce a suitable domestic helper?

  No – we do not have a retainer fee. However, we may charge a discretionary ¥5,250 Interview Fee for each candidate interview arranged. Of course, a lot of time and cost goes into introducing candidates and arranging interviews.