Child Safety and Quality Control

Chez Vous has a strict system to filter candidates from their initial inquiry, right through to registration.

We have a multi-tiered screening process, where we assess candidates from a variety of angles, in a variety of situations. When screening staff, factors we look out for include social background, work experience, character, communication skills, qualifications and more.

In our Babysitting Service team, the majority of our sitters are Japanese. We also employ high-level localized Filipina sitters: long-term and permanent residents in Japan. In compliance with Japanese Immigration Law, we do not employ Filipina domestic helpers “sponsored” by other families or embassies. As a statistic, Chez Vous registers approximately 5% of Filipino candidates applying to our company.

Chez Vous firmly believes that we can only make our clients happy if we are meeting the individual goals of our babysitting staff. If our staff are content with their work and are maintaining a balanced lifestyle, this happiness will be transmitted to our clients. We invest a great deal in our staff management system to ensure we are meeting the needs of our staff. In addition to employing full-time child-care staff, we offer paid vacation and social insurance to our part-time babysitters.

Chez Vous babysitters have undergone our training session, prior to placement in our clients’ home. Our training curriculum includes:

1) Pediatric emergency training (CPR/first-aid treatment/accidental ingestion) and emergency procedures for accidents and disasters.

2) Babysitting of different age groups

3) Manners and confidentiality protection

4) Service policy and company rules.

As a company, we are responsible for ensuring the highest standards are met by our registered babysitters. Quality Control is a major theme for Chez Vous, and we have put in place a series of procedures to ensure the highest quality of service for our clients. Such measures include coaching by Chez Vous’ Child-care Advisor, training sessions, staff hearings and consultations with our clients. This responsibility extends to the strict compliance of Japanese labour law and related regulations.

For those clients using our Regular Babysitter Service following a regular schedule, in case your assigned babysitter is sick or on vacation, Chez Vous will provide a replacement. Furthermore, we do our best to facilitate a smooth transition through our job handover system, to ensure the replacement babysitter is aware of your childrens’ information, child-care policies, and special circumstances in your home. Your assigned coordinator will work for you to ensure a smooth, hassle-free service.

Should our staff encounter any accidents in your home or on the way to and from your home, we have full insurance to cover medical and related costs. This means that you hold no liability in such circumstances.

Chez Vous is not simply a matching agent. Our coordinators are the key to providing a consistently high level of service. This integrated role starts from the initial consultation - to staff matching for the first service - to ongoing quality control. Your coordinator will always be just a phone call or email away should you have any issues with our Babysitting Service.

In cases where injury is caused to your child or damage caused to the client’s property due to the babysitter’s negligence, Chez Vous provides insurance coverage for such incidents. The insurance extends up to 100 million yen for personal injury and up to 5 million yen for property damage.

You can feel assured that all Chez Vous coordinators and babysitters adhere to our strict confidentiality protection policy. Information about your home, children and work will not be leaked to any third party. View Privacy Policy.